LF
Lindy F

1 reviews | Active since May 2019

02 May 2019, 06:33

Repairs done without an approved quote - inexperienced mechanics

They started doing repairs to my vehicle before giving me a quote and getting authorisation. (I had to call them 3 times on the Friday, left my car there for the weekend, called twice on Monday, and was told they were going ahead - Frans, the mechanic, never called to let me know what was wrong or what the quote might be.)

I took the car in for a vibration in the engine, dead radio and possible engine mounting replacement. NONE of these issues were addressed. Instead the idiot mechanic wanted to replace my brake pads (reportedly at 80%) and tried to explain that a CV joint was causing an oil leak in the gearbox.

Very disappointed as I believe I got good service from their previous mechanic. I will NEVER go back there, and will be advising all my friends and family to avoid the place.

0
Replies (2)
LF
Lindy F's update03 May 2019, 12:03
Reviewer Update
Head Office has called back to apologise. Thank you for responding. It is NOT all branches that are bad, pity that some branches can make the entire franchise look bad. From reports from others, head office is more than willing to help, if you are thinking of using Car Care Clinic, head office may be the best bet for your needs.
Car Care Clinic
Car Care Clinic's reply03 May 2019, 12:40
Official
Thanks Ms Fabian