mixed emotions

So Ive had various experiences with the service center. and i thought that one event is not enough to fully rate a company on its own... i wanted to rate 2.5 but unfortunate it does not seem to work that way.so my experiences are as follows :

1) took my Volvo C30 to the Wilrogate branch. Major service was requested. I got a call from the tech and he told me a few things would be recommended on the car to which i accepted some of then and others not. I got the car back the same day as i had it at the center before 8. in the front of my car was a plastic bag with the old air filter,spark plugs and engine flush. no issues at all.none whatsoever

2) after my good experience with the Wilrogate branch, i recommended them to my uncle to get his BMW's major service and gearbox oil changed .i guided him to the branch and drove him back in my car and then back to collect again. so this time was not too great. the Major service was done in full no problem. the gearbox oil was changed also. However the car key was left in the ignition of the car when the oil was drained so the car computer sent a fault code to the car key and the car was sent back to my uncle in a reduced power state. he was told that the car does that for the 1st 250KM after a major service to get the oils and filters and plugs and stuff set in and settled to the motor. all fine and well.he went home and the next morning he was to go to durban. a short while into the trip to durban the car went into limp mode not going anything over 35KMH on the highway...you can just imagine the concerns and safety issues there. the car was stopped at a traffic light and then the gearbox switched to neutral and refused to select a gear at all. the car was towed to the next service station to where the fault code was cleared and the issues resolved by another service station at the cost of R4600 after that, the car was 100% again. went back to Wilrogate branch and all that was said was sorry wont happen again as now they have learnt about the mistake.

3) i called the Wilrogate branch to ask for a price on a gearbox oil change for my volvo. the gentleman told me he does not know off by hand but he will call me back in 30 min..3 hours later i called again and spoke to a woman to where she stated almost the same, to where the price is unknown but ill be called back. this again never happened. 2 days later i called again and was told again ill be called back. 1 day later i called the valley view branch and was quoted instantly over the phone.

4) as above i got a quote from valley view branch and booked my Volvo in the same weekend. a few hours later i got a call and was told the oil change is done.i went to collect my car and all was 100% not a thing out of place. then when i went to pay i was told that the price was actually less than quoted. i was all happy and fine with that and the service was super nice and the staff is very kind and pleasant to talk to. to where i decided to keep the valley view branch as my service location because of previous experiences with wilrogate

5) after a while i got my wife a Ford Fiesta RSI. i decided as i don't really trust the history of other dealers and sellers when it is said that the car was serviced, i booked my wife's car to the Wilrogate branch. Again i thought that a place cant be judged by previous mishaps as they can shape up. Boy was i wrong. the car was taken for a major service to where i was afterwords called by the technician reading me a long list of items to be repaired on the car. which is all fine and well as this is their job and i accept that. Again i went through the list and accepted some and left other items for later. after a few hours i got a call saying the car is done and i can come collect. After paying a LARGE sum of money i got home and started sourcing arts of the other items that needed attention. I got me a new brake booster for R1200 although i was quoted R6400 for a new brake booster so there i was feeling like i was being taken for a ride and was being ******** out of my hard earned money. i installed the bake booster and started the break bleeding process. as i got to the rear of the car, i saw that my wheel bearings was not even touched. and i was quoted for 2 new rear wheel bearings AND i paid for them. they were not even cleaned which leads me to ask how they know what the drum and break shoe health was without even removing the wheel. basically the car was just drained from oil and air filter replaced. i checked the front passenger side of the car ant there was the bag with the old parts. I checked the bag and found the following: 1 used air filter. and that's it. so no engine flush was done because there was no empty engine flush bottle which was found in previous services. i cant confirm the oil filter as they don't send the old oil filter(Understandably)the spark plugs was not changed and no the car does not run off of iridium or platinum plugs it uses normal plugs. cant confirm throttle body clean,wheel bearings was not done and the car was not properly cleaned when i collected the car. i went back and the car was checked and again, all i got was a mere little meaningless "Sorry" the car was taken and all issues was corrected. no compensation no trying to make things right, no trying to keep the customer relationship alive, just a little old meaningless word "Sorry" this just concreted my decision to the WIlrogate branch

6) on Tuesday the 26th Jan i took my Volvo C30 to the Valley View branch to book the car in for a Major service and transmission flush. the car was booked in at 12:30 and was informed that there is a big chance that the car will have to spend the night. all fine and well. on booking the car i expressed my disappointments with regards to wilrogate branch and told them what i wanted dont on hte car and checked on the car and that i would like to have photographic proof of the items just so i have piece of mind. its nothing personal, i just want to know that im getting what i payed for. the parts was ordered on the 26th and installed on the 27th and i got the call to come collect my car.by the time i got there Christo was not there to do a walk around with me so i could not see the photographic proof i requested. However in my replaced parts bag i got the used air filter and an engine flush bottle but no spark plugs. and as i know the service excludes the platinum and iridium plugs i did get old plugs with my 1st service at wilrogate. which had me wondering what the deal is with my plugs ?. Other that the lack of proof and not getting the walk around update of my car and not getting the feedback on a request i asked about with regards to a message on the car system, im happy with valley view.

however im not to sure if ill be using the car care clinic franchise as the results are balanced to good and bad over 6 events. so i dont thing 1 event alone is enough to put a head on a chopping block but again repeated issues does not help the case either. so i am in 2 minds at this moment. will see how i feel in a few months when i need to take my wife's car in for the power steering.