Irrate Customer

I took my car in for a Full Service on Monday 28 October 2019. The customer service I received from Mike was shocking, he was rude and did not have the patience to explain the breakdown of my bill to me when I was asking him to explain.

I received a call notifying me that my discs were finished, I brought my own knowing that I would only be charged for the labour which is R395, however, they ended up charging me R1362 being told that it's for 3 hours labour and the brake pads they quoted me R895 and ended up charging me R1200. When I was asking for clarity, Mike was very rude, telling me that people need to be paid, and he proceeded to tell me about VAT. He pulled his supervisor to the side and was not able to speak with me directly about my queries.

What I do not understand is why was the quote different from what was agreed upon and different from the other franchises, are the prices not standard across the business? And when I told them I am taking this compliant to head office, they told me they are the Head Office.

I will not be using your Service Centre, ever!!! and will definitely not recommend you to any family or friends. You are ******. You were not transparent from the beginning I ended up paying way more than what was expected.

Never again.