Inexperienced workers.

Item: Car Care Clinic
Rating: 1
Author: Neo M

I took my car in to have the drivetrain fixed at the branch in Fairland walk. The diagnostic came back and required an amount of about R19000 to have the car fixed, which we gladly paid. I collected my car and on the same morning the same issue came up where the car still lost power. Took the car back and was told it’s probably spark plugs. Long story short I have been without a car for 3 weeks and each time I am told that they have called a “specialist” to look at the car. The other concern is that the car went in with only 1 issue and now there’s flat tyre monitor issues and other things which have now come up while the car is in their possession. I have been extremely patient and demand that my car is fixed or I will be escalating to the Ombudsman

Helpful (0)

Replies (2)

Neo M's updateReviewer Update

01 Nov 2019, 10:39

Another week has gone by and I’m still without my car. This morning I received a call from the owner Rami advising that I need to pay another 2.9k. This is after the meeting he summoned me and my husband to last week after we wrote a report about their shrewd business. He promised us that they will take care of everything and that wel don’t have to pay another cent. In the mean time they’ve given us an unroadworthy courtesy car. Faulty locking, malfunctioning lights. This is absolutely the worst service ever. I dont understand how one runs a business in such a manner. We have already lost over R25000 replacing one part after the other due to their misdiagnosis. Not yo mention hundreds of rands on Uber rides. If this was handled by an expert we could have saved on unnecessary expenses. There is also an element of arrogance from them. Today we were told can do whatever they dont car. How's that for customer service??? This will be escalated to consumer protection without a doubt

Neo M's update01 Nov 2019, 10:39

Reviewer Update

Car Care Clinic's replyOfficial

08 Nov 2019, 09:57

customer brought vehicle back vehicle was sorted at no charge customer is happy

Car Care Clinic's reply08 Nov 2019, 09:57

Official

customer brought vehicle back vehicle was sorted at no charge customer is happy