KP
Karyn P

1 reviews | Active since Feb 2019

17 May 2024, 12:24

Incompetence and lack of accountability

I took my car to Car Care Clinic in Little Falls for a major service. Upon collecting my vehicle , I took it home my husband checked it and there was oil spilled throughout the hood . Then we noticed that the bulb was paid for and not changed. I took the vehicle back and in my presence, a bulb was taken off another vehicle and placed on mine. I had a drivetrain issue on the vehicle and when they checked they told me the fault was gone , while driving it came back . So they tried to clear again and was given 20 errors which lead to the Transmission. My husband insisted it wasn’t and the manager said he doesn’t know why the error is popping up , so he asked that I bring the vehicle back and he will get an auto electrician to come have a look . I did that , waiting two hours across the road . When I went back he says auto electrician says he doesn’t know. Then a week later took the vehicle back because the service light came on saying I needed to service my vehicle , but it was incorrectly set by them . They set it at 800km instead of 15000km. So when I took it back the manager see my Drivetrain error and says “the auto electrician is here , should I get him to look at the car” . I rep**** “didnt he have a look at it before “ manager says NO. At that point I realised I was taken for a ride and decided not to go back.

In April 2024, my car acted up . I took it to another Service center only to find out the Plugs needed. To be replaced. I argued that I had new platinum plugs put in November 2023 . Eventually I had to pay and get that sorted . Plugs supposed to have been changed every 100000kms and I only did 8000km. I escalated to Car Care Clinic and was told I cannot get my money back on the plugs because I didn’t bring the car back to them .

How in the world am I supposed to trust someone with my vehicle when they messed up 4 times and **** ?

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