Extremely bad service and unfair practice of the Consumer Protection Act

On Wednesday last week my Ford Kuga did not want to read my key at 05h00 the morning. I replaced the battery of the key at 07h00. Now my car was dead. I phoned Car Care Clinic at 09h00 to establish if they can assist with urgency as we only have one care. My insurance towed the car to car car clinic randfontein at 11h00. At first I was told that they will look at my car on Thursday as they are too busy. I insisted that they look at my car the same day as they promised per phone. I received no feedback the whole day. I phoned in to speak to the Manager Charles. He was busy. He phoned me back after 16h00 to inform me that they will get an auto electrician out on Thursday. I received no feedback and tried to phone twice. Manager busy. He phoned me again after 16h00 on Thursday and inform me that they will need to get a new battery from the key and car. I then asked him what about my right indicator light and the fan that goes on when the car starts. This I mentioned when I brought the car in on Wednesday. He forgot. He will get quotes and let me know. I heard nothing from I'm again. I had to phone twice on Friday morning to hear that the Manager is busy, he will phone me back. At 11h00 he phones to inform me the quote will be R 8 800. Is asked why so expensive? He informed me that the car battery was R4600 from Ford. I asked him why is he buying through Ford. If I wanted to pay Ford prices I would have gone t them directly. I asked them aren't they suppose to source the best price parts from their different suppliers. I asked him for example from Midas. He told my that if he can't get the part from Ford and must source it he MUST add 45% mark-up on top of the price and it will work out more or less the same. I told him to leave the battery and go ahead with battery for key and sensor. He then heard nothing again. I had to phone in again on Friday afternoon at 15h30 only to be told that they only received the parts now and he is not sure if they will finish on time. I told him I will fetch my car on Saturday. Again I heard nothing on Saturday morning. I phoned at 11h00 to enquire and was told that Charles was on another call. He phoned me back at 11h40 and inform me the car is done. My wife and I Ubered from Roodepoort and was at the shop at 12h40. The car was still at the wash bay. I found the car idling and they told me that they had to jump start the car and I must not switch of the car as the car will not start again. While they were busy washing the car I walked and tested the right indicator only to find they've did not fix it. I enquired from Charles and he apologized and told me they will replace it now with no cost. As the car was on the floor the mechanic called me and showed me that tge wire to the indicator was eaten by rats and that's why it is not working and they can now do nothing about it. As this is happening, Charles stepped closer and I told him that it is not cool. They had the car from Wednesday. He said that they are human and can make mistakes. I then told holiday that is was not about mistakes and it was that my car was not a priority from the start to them. Why did they accept my car if they were to busy. He told me that they won't turn any customer away. I then told him to who's inconvenience? He then changed his attitude and shouted at me on the floor in front of his staff and other clients to leave the workshop floor. No client is allowed on the floor. Firstly I was called onto the floor by his mechanic. I told him that has attitude and is arrogant. He shouted then that I must take my car and never bring it back again. He doesn't want to see my car again. I told him that I will hive the Regional Manager a call because this is unacceptable. He started to SHOUT out the cell phone number. I then left as I will punch him in the face for the way he spoke to me and treated me like a dog. He humiliated me infront of his staff and the clients. What kind of service is this? You chase your clients away and treat them like ****. As his mechanic was driving my car out he apologized and told me that he did inform Charles about the indicator wires that was eaten. I have taken all my previous car to CA Care Clinic from the opened in Randfontein. I have spent thousands of rands in fixing my cars ad servicing it with them. And this is the way you treat me? And the most concerning part for me is that you load your parts with 45% - this is unacceptable as per the Consumer Protection Act. You are cheats - groot skills. I paid R 2 263 for a battery for my key and for the sensor. The invoice issued did not disclaimer how must the parts where and the labour. Only that amount due. Skills. I went today to replace my battery from Willard Battery. They charged me R 2 200 with installation. This is not fair practice from Car Care Clinic. I still question the R 2 263 that I've paid? Car Care Clinic Head Office - you need to do something about your arrogant Manager in Randfontein. I've check - 9 complaints against Randfontein branch since the 5 of March 2025. Hectic! His lack of service and respect for client, their time and money will cost you your business. And one promise from me to you, I will not come back to Randfonein branch again and tell all my fellow Randfonteiners about this experience. It will hopefully save decent people money and a very bad experience.