Conartists

I dont know what the words are to describe Car Care Clinic. We have a Jeep 2013 model and have had all of our services done by Jeep itself. Vehicle needed to be serviced in December, due to it being out of motor plan, we decided to take it to Car Care Clinic for a service. Quote given by Chantel (the secretary) was initially RR2 300, as the day progressed my husband received a call to say the amount is R3 500 -- this was the amount Jeep had quoted us initially. This kind of behaviour already set my alarm bells going regarding your company. The car has since been taken back twice since the service – encountering problems. The car was taken there and a gentleman (who has since left the company) checked for about an hour and said there was nothing wrong, but could be the battery. Same problem occurred 2 days after, we had to have the car towed to your company. No call from Chantel so my husband went in and they said they would look at it. No communication, went back to them on Monday, they said it was the battery, my husband purchased a new battery and took it there on Tuesday. We were then told its not the battery it’s the Thermostat Housing Kit. She told my husband Jeep quoted R6 000 for this part. A few minutes later, she said she phoned around and she can get the part for R2400 and she will charge R400 for labour. I then stepped in and called her and asked which Jeep she called, she gave me the number. I called Jeep Constantia, spoke to Albert who confirmed they had just spoken to her and quoted her R976 for the part. Now I am absolutely horrified by the lies and the *****ery that has gone on with your company. I sent a letter of complaint to Pieter who looks after the complaints, said Chantel was not trained and therefore the issues. He said he would offer me a R1 500 voucher if I needed to see to anything else. Our vehicle is completely messed up, need to replace cylinder head, etc, etc..... Pieter has said Car Care Clinic has done nothing wrong according to the owner RAMI HEJAZ -- who owns three branches. Please be careful people........