Complaint

I am writing to formally express my dissatisfaction with the outcome of my vehicle being at the dealership for approximately three weeks.

The vehicle was initially brought in because it was not starting properly and was experiencing issues with the indicators. I expected that, after being at the dealership for such an extended period, these concerns would have been properly diagnosed and resolved.

However, when I collected the vehicle today, I was extremely disappointed to find that the situation appears to be worse than when the vehicle was initially brought in.

The vehicle is now not starting completely, and I am experiencing unusual and needs to be running for quite some time after being jump started. Furthermore, the problems for which the vehicle was originally brought in, including the starting and indicator issues, do not appear to have been resolved.

I am therefore not satisfied with the outcome and cannot understand how the vehicle can be returned to me after three weeks in a condition that appears to be worse than when it was handed in.

I would like both the insurer and the dealership to urgently investigate this matter and provide me with a clear explanation of:

What work and diagnostics were performed on the vehicle during the three weeks it was at the dealer Why the original problems have not been resolved. Why the vehicle is now experiencing additional issues and is not starting properly. What will be done to rectify the situation at no further inconvenience or cost to me.

I would also like this matter to be treated as a formal complaint. I am requesting that the vehicle be properly assessed and that the necessary repairs be carried out to ensure that it is returned to me in a safe, fully functional condition.

I trusted that my vehicle was being properly handled while in the care of the dealership and insurer. Unfortunately, based on the condition in which it has now been returned, I do not feel that this has been the case.

I would appreciate an urgent response and a clear plan of action on how this matter will be resolved.