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Vusi K

1 reviews | Active since Nov 2017

19 Jul 2020, 22:23

Car care clinic wilrogate is terrible

Car care clinic Wilrogate is a nightmare took my car in for a major service for which I was initially charged R1795 but ended up paying R2947 because of some extras like engine flush, body throttle cleaning and injector cleaning. (so they said)

A day after collecting the car I noticed my car is sluggish during take off and it loses power when accelerating and also has a loud engine noise which was never there initially.

On taking it back a guy by the name of James test drove it and told me there was nothing wrong with the car even though I told him there was. He then said I can bring it back if the problem persists which it did and I went back only for him to do the same test drive and give the same response that there was nothing wrong with the car and that I need to take it to the highway and step on the gas to burn the carbon that is building up on the exhaust manifold as it was the reason for the car to be in that way.

Long story short they never changed the spark plugs they just merely cleaned the old ones, replaced the air filter with a sub standard one,changed the oil and oil filter and charged an exorbitant amount for doing nothing.

************* and unreliable service center.

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Replies (3)
Car Care Clinic
Car Care Clinic's reply20 Jul 2020, 07:30
Official
Good day sir 

James Temple from Car Care Clinic Wilrogate 
If you have time to bring your vehicle back today so that we can take out the spark plugs and show you that they were indeed changed 
thanks 

Kind regards 
James Temple 
Car Care Clinic Wilrogate 
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Vusi K's update20 Jul 2020, 08:18
Reviewer Update
Good day Mr Temple

If I come again today it shall be for the third time that I do so in a space of two weeks using my petrol and time.

Clearly there was never an intention of resolving the problem from the onset until this review, thanks but no thanks. Will take it to a reputable center.

I'm not the kind that complain with the aim of hoping for better service next time I just simply walk away for good.

Kind regards
VB Khumalo
Car Care Clinic
Car Care Clinic's reply20 Jul 2020, 11:36
Official
Good day sir 

The vehicle was tested on Thursday and had no problems Saturday morning when I my self and you test drove the vehicle it had power but a slight jerk you are more than welcome to bring it back so that we can take the spark plugs out for you so you can have peace of mind that it's done