CAR CARE CLINIC VANDERBIJLPARK. NICE SAVE

After sending my car for a service and asking for some additional work to be done. I received my car in good order and was initially satisfied with the friendly staff and service I received from Wayne who is the workshop manager. This was on the 21st of September 2021.

After reaching home and doing some checks, I discovered that they had neglected to do some of the additional work, although it was charged for. The morning of the 22nd, I arrived back at the shop as very unhappy customer having spent the money to service my car and perform additional work. I was unhappy about paying for work that was not done, for the time that it took away from me having to come back to rectify the matter.

Wayne, the workshop manager was very patient (I was fuming) and managed to ensure me that it was just a small oversight and would be rectified immediately.

He got his technicians to pay attention to my vehicle and do the additional work even after issuing a refund.

During the time that they were working on my car and with me grumbling and moaning about every move they made and threatening to report them to everybody including the president. I received a call from Stefan who I believe is the franchise holder. He assured me that this would never happen again.

aside from the fact that Stefan insisted on fully refunding me.

I want to acknowledge that I definitely over reacted to something that was resolved. Wayne (workshop manager) was patient and made no excuses. He acknowledged that there was a problem and fixed it immediately. Stefan (franchise holder) cared enough about his business to contact me and apologize.

CAR CARE CLINIC VANDERBIJLPARK... THANK YOU

You guys slipped up and fixed it. I hope that you accept that even though I had reason to be upset. I also wasn't very nice. I hope that this goes some way in fixing up my slip up.