TR
Thabang R

1 reviews | Active since Mar 2009

31 Jan 2019, 09:17

Car Care Clinic in Nic Diederichs Wilgeheuwel****tle Falls) I WANT MY CAR BACK WORKING!!!! ******* SERVICE!!!!!

I took my car for a major service and checks at Car Care Clinic in Nic Diederichs Wilgeheuwel****tle Falls) November 2018 and I was charged r6693.95 for major service,engine flush, fuel pump etc including r200.00 fuel (the car came back empty), they told me the car was ready for collection in November. It was collected, i went to the petrol station to fill it up but the gauge didn't move at all. in 2 days it was the service light was flashing - I phoned them they asked me to drop it off again, I paid the tow guys for the second time. dropped it off and after a week of waiting with no feedback I phoned and they said they cant help me. Like *** after almost r7000 payment I learned the service was not done, I bought a battery for r1000 as it couldn't start anymore and now its been two week that they've had the car and nothing done. I want my money back!! what a ****ty service I had and the tow company only warned me after I made a payment

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Replies (2)
TR
Thabang R's update20 Feb 2019, 15:42
Reviewer Update
Hi Guys, I was contacted by James Temple who is the regional manager to sort out the mess that car care clinic in Nic Diederichs Wilgeheuwel couldn't sort out, from the first call i received he was pleasant and extremely patient as I was extremely upset. He flew to Johannesburg to check and make sure these guys sort out my car and key that they broke, he gave me courtesy calls twice or thrice every single day giving me progress and reassuring me that he is sorting it out. Finally my car is running, the petrol gauge has been fixed, the service that I paid for was done and the key was fixed. When I explained that I couldn't collect my car as I was traveling, he sent a driver to go drop it off at my house. James Temple you are a GEM and car care doesn't deserve to have such an amazing employee. I am truly grateful and with God could continue to bless you.
Car Care Clinic
Car Care Clinic's reply21 Feb 2019, 10:01
Official
Thank you for the feedback MS Thabang we will see you soon for the next service