Car Care Clinic Fish Hoek Cape Town

Car Care Clinic Fish Hoek - if I could give them, I negative review I would. I wish I had read the reviews prior to me taking my car to them for a service as from what I can see they should not have RMI approval at all. I took my car in for a service, which according to flyers that they hand out R995 for a service. I then receive a call from Zee (the receptionist) she rattles off a series of issues with my car and says total cost R14k. This I was not expecting and really could not afford, she says okay and puts the phone down, I get there later, and i ask about the other issues on the vehicle and what the consequences could be - this information was not volunteered to me, head gasket / windscreen wipers / oil leak / timing chain - I get told that the car would just stop working - a little concerned I get given my keys and pay the service of R2500, anyway I leave drive home, next day I am coming home from work at 19h00 at night over Silvermine - hectic mountain pass, my car makes a noise and engine switches off - not only that I have NO brakes at all - I have nowhere to pull over except to drive over the mountain or use my hand brake to try and get my vehicle to stop, I finally manage to find a place where I can pull over yanking up my handbrake to stop my car. It is now 19h30 at night (I am a single older lady) and I have to have a car towed to my home R 1300, the next day I call car care and have my car towed to them at another cost of R850 - apologies they did not know that my ABS brakes would stop working if my engine stopped working. Anyway, now the Quotation forR14k is no longer valid as the timing chain has literally caused severe engine damage - not only that I will not have a car for another 3 weeks - The service which was meant to be less that R 995 as per flyer is now costing me R24k - I do not have a car and my life was put in terrible danger. I have since then been informed that Car Care should not have let me leave knowing that I had to replace my timing chain - in fact the entire service that was done was completely useless. If Zee or the manager had sat me down and told me what I could have done to my engine I would have made a plan to loan the money - now I have had to cash in a retirement annuity to pay for my car - but for me it goes deeper - I could have killed myself or others with my brakes not working because of this - what has happened to humankind that there is no longer any humility. For me this experience has brought me nothing but sadness. I sat without a car for 3 weeks, I paid the full amount of R24k, and then when I went to collect my vehicle they refused to release until monies reflected in their account - the POP or message from Discovery was not enough. My integrity was being questioned; what kind of people treat others this way. This entire situation could have been avoided if human kindness had been shown. To date i have not received a call from Car Care Clinic Head Office or even a follow up call. To add insult to injury my car radio has not worked since I collected the vehicle but the thought of going back there is something that I would not ever consider. What a horrible franchise group - I will never deal with them again and I would warn everyone against them. I do believe that their RMI rating should be taken away - they are an embarrassment to the brand as well as to humankind.