Car Care Clinic Brooklyn: Shocking Service (Avoid)

Thoroughly disappointed with the service I received from Brooklyn Car Care Clinic. I don't know if they are short-staffed, not properly trained or simply have a no care attitude towards their clients. I took my Ford Fiesta in for a routine cam-belt replacement and upon fetching the car was told that all was in order and the car should be fine to drive for the foreseeable future. To my surprise the car did not even start. The service manager spoke to a technician who told him that my battery was faulty. This was never communicated between them or to me prior to fetching the vehicle and I had never had issues with the battery before taking the car in. They jumped it, told me to drive home so the alternator could charge the battery and that all would be fine. The next morning, unsurprisingly the car once again would not start. I reached out to them and was told by the service advisor that I would need to replace the battery at my own expense as it somehow miraculously stopped working overnight at their workshop. They towed my vehicle in, replaced the battery and charged me a further R1500, bringing to total cost to almost R10k.

After fetching the vehicle, there were scratch marks by the door, my change holder by the driver side was open and unable to be closed, I found a tub of glue in the engine compartment when I opened the bonnet and the driver side window is still completely un-operational, none of which were faulty before taking my vehicle to their workshop. I understand that mistakes happen, but every part of this process was accompanied by a comedy of errors. I am constructing a formal complaint to the ombudsman, but in the meanwhile, I'd recommend taking your vehicle elsewhere, unless you want to receive a vehicle with more faults than when you originally took it there.