Car Care Clinic Broke my car

Car Care Clinic Pinetown has

I am writing to formally lodge a complaint regarding the unacceptable service I have received from Car Care Clinic Pinetown, where I took my Audi A6 for a major service on the 20th of September 2025.

According to their service offering, the vehicle was due for a major service only. I was informed that I could collect the car later that afternoon. However, I received a call from the workshop stating that after servicing, the car had developed a hard start issue. Initially, they refused to take responsibility, citing the vehicle’s mileage of 180,000 km as the reason. I found this response dismissive and unacceptable, especially since I drove the car into their premises without any such issue.

A gentleman named Chris (if I recall correctly) later acknowledged that he had also driven the car and confirmed that the hard start problem only surfaced after the service was completed. Despite this admission, the workshop has kept my vehicle for nearly two weeks, and I have had to initiate all follow-ups myself. The responses I’ve received have been vague and unsatisfactory.

Furthermore, Car Care Clinic has made no effort to assist me with an alternative vehicle, despite the inconvenience they have caused. I have had to resort to using taxis to get to work, which has been extremely difficult. There are no taxis in my immediate area, so I’ve had to walk to Pinetown daily just to access transport.

This experience has been deeply frustrating and has caused significant disruption to my daily life. I am requesting your urgent intervention to help resolve this matter. I believe Car Care Clinic should be held accountable for the inconvenience and the apparent negligence in their service delivery.