Bad, slow, disingenous service...

Northriding Branch Contacts: Dirk and Tristan Vehicle: Lexus IS 250 SE A/T sedan I took my vehicle in for major service at the close of the year-end periof (December 2021) but when I collected the car back at the end of the day, radio was not working, as was the driver's side window. I took it back for fixing but since they were closing for year-end, we agreed to bring it back early in the new year. I took the vehicle back in on 3 January and collected it the same day. But it wasn't quite working the same way as before even though the guys informed me they'd replaced the very expensive spark plugs. The engine was cutting very frequently. I took it back in on the 12 January 2022 and 3 weeks later I still do not have the vehicle back yet. Now I am told the power steering has been botched and can only be fixed by an auto-electrician. I get stories alternately from their Managers Dirk and Tristan (they seem to alternate amongst other branches) and its difficult to actually pin anyone to hold accountabale. They both keep telling me stories that they've called in an expert auto-electrician to fix the vehicle/power steering but still the vehicle just doesn't seem to be able to be released. I have in the meantime sold it on Weelee and the dealer who won the bid wants the vehicle so he can inspect it and we can close the deal. Considering legal action against Car Care Clinic at the moment. THis is totally unacceptable! If I could rate minus 1 I would...very very disappointed.