Appalling service

If I could give a quarter of a star it would be too much. My Clio was serviced in December 2019 (annual service as I do not clock up 15,000kms a year), I requested then that they also investigate a noisy wheel. Was told all okay. I took my car in on Friday morning for a small leak and told them the noise was still there. I was told I would definitely get it back that afternoon. They called later to say that it was bearings, these should last at a minimum 130 000kms. I had the bearings replaced less than 2 years and less than 6000km ago by them. After a long argument where essentially I was told that their 6 month / 10 000km guarantee had expired and a "sorry for you" attitude, I was assured that I would have my car close of business Saturday. On Saturday I received a call to say the wrong parts had been delivered etc etc. On informing them very clearly that I needed my car for work on Monday I was asked if I could put in a days leave!? WTAF! No dudes, I work for myself - no work no pay!!!! But still I made an arrangement and was guaranteed I would have my car 5pm Monday. I arrived there at 16:50 to find my car still up on the jack..........No folks, I **** you not! Sorry, they sent the wrong parts............ So all in all, I re-arranged my whole social calendar over the weekend to cope with their / their supplier ineptitude, I've lost out on income for today and, now it seems, tomorrow and I have still not heard from their director, whom I requested call me by no later than 8pm tonight. This is the way they treat long standing clients..........not any more. I am telling everyone I know just how **** the service is. Take your vehicle there at your own risk.

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