1 reviews | Active since Mar 2015
Amazing Customer Customer Experience
I took my car to Car Care Clinic, Little Falls for a quote on repairs to the ABS pump on my Hyundai i30. The quote was reasonable and I asked them to go ahead. On ordering the part according to the VIN number when it arrived it did not fit. This was the start of a long and frustrating journey to source the correct Hyundai part. Not a single standard Hyundai part fitted my vehicle. The Car Care Clinic team must have tried about 6 pumps. It then took multiple attempts to find the correct cable for the electronics. This is not the first problem I have had in trying to find parts to fit the Hyundai model I have. The Car Care Clinic team was amazing. They spent hours sourcing parts, fetching them and fitting them until they found a combination that worked. All through the process Jaco and then Quinton, kept me informed and updated. In addition, they honoured the original quote given to me, despite countless additional hours spent attempting to deal with an issue that was out of their control. This totally frustrating situation was dealt with in a way that has left me with a great customer experience and I am really impressed! I appreciate the entire team that worked so diligently to get my car back on the road.
