Unauthorised subscription R850.84 Account Deduction

I am writing to formally lodge a complaint regarding the service I received from Vin Check Car Buddy.

I visited your website to check my vehicle VIN history, where I was presented with a plan indicating that I needed to pay R13 for a single VIN check. I approved this payment in good faith. However, I was charged twice (R13 x2) for one view, and I never received the promised PDF report.

Furthermore, a few days later, an amount of R850.87 was deducted from my account as a subscription fee without my consent or any agreement on my part. This is completely unacceptable, as I did not authorize any recurring subscription.

I have since contacted your support team requesting a full refund of the unauthorized charges. Unfortunately, instead of resolving the matter, I am being delayed and offered only a 50% refund. It is unreasonable for me to be charged for an error that was not mine.

I kindly request the following:

- A full refund of the duplicated R13 charges - A full refund of the unauthorized R850.87 subscription fee - Immediate cancellation of any subscriptions linked to my account

Please treat this matter as urgent. If it is not resolved promptly, I will have no choice but to escalate the issue further through the relevant consumer protection authorities.

I expect a fair and full resolution without further delay.

Sincerely, Petro Mashamaite