Zero support for international clients

No access to remote banking while stuck abroad. I’ve been trying to access my account through the banking app with zero success. To top it off my bank card got blocked and I can’t help my parents unblock it from all the way in Asia. My father was told I need to give him authority to use the account and only then can he unblock it. That’s all good and well BUT HOW!?! We are being asked to use newspapers to prove our identity on Skype calls THAT DONT EVEN HAPPEN. I don’t struggle to access my other accounts at other banks , why struggle this much with Capitec??