Zero stars

Zero stars that should be an option

Using the useless Capitec app that has a million and 1 hangups(why am I still with this bank again) I transfered money using a cellphone number. Once the notification came through I realized I was one number off and the money went into a Capitec account and not the number. So me(I live in an imaginery world where Capitec is the best bank ever reality is about to knock me to my senses) I called the 021 number phone keeps getting cut off after talking to 5 different consultants number was promising. I ended up with the rudest consultant ever she suggested that I was a ******* and a ********* I was told under no circumstances does Capitec do reversals. I should talk to the person I gifted my money to. My Sunday has been ruined it sucks. Cleary I am not going to get help from them customer service is not on their agenda. So I call the person that I ended up transferring my money to. They laughed at me.... And asked what are you still doing with Capitec? They supp**** me with their own horror story. Long story short even though they werent using their account anymore they called Capitec and told them to return my funds its a hour later I have my money back. Monday I'm on the market for a new bank.