ZERO Service delivery from Capitec Bank

On 1 Novem 2022, I made an immediate payment (R801.46) from my Capitec account to an FNB beneficiary for my access to my insurance company. Three days later they called and told me it was the wrong account number. My insurance company told me it’s my problem and needs to sort it out with the bank. I called CAPTEC/FNB Call center and after hours of frustration, I was just being given the run-around. I then emailed FNB in hope that they would help. I found out that the account number used was not even linked to that beneficiary. (System error on capitec side but that’s just my opinion. FNB confirmed that it’s an attorney’s bank account details but due to the POPPI Act they can not give me the information. They were nice to send me a response to my email telling me that my bank CAPITEC must deal with this.

I then went into my branch at The Reef in Germiston explaining to the bank manager that all he needs to do is to call FNB and FNB will call their client. They agreed to help (FNB). After 3 working days, I still had no reply from Capitec so I called and was just told sorry they cannot refund and immediate payment. Must I just accept the service delivery and lose money that I don’t have or am I talking to a wall its shocking to see how many complaints Capitec has on this site similar to mine. I STILL WANT MY MONEY BACK!