ZERO service after repeated repeated calls and emails

I emailed capitec on infoforex@capitecbank and clientcarecentre@capitecbank - I have had ZERO response from the, I also called them and got the following reference numbers for my calls: ***7 and ***7 - There has been ZERO response to these calls and I have NOT received the confirmation of what I asked for over and over and over and over and over and over again. Whenever I call and ask for a status update on these calls i am put ON HOLD until I am forced to give up and hang up. This service is SICKENING and you lot should be ashamed of yourselves!! - I am in the process of sourcing some senior directors contact details and I will tell them EVERYTHING!!!!! DO YOUR JOBS!!!!!!!!!!!!!!!!!!!!!!!!!