Zero Rating. Worst Experience.

If I could give no star at all, I would. I mistakenly made a transfer to a wrong beneficiary and asked for that to be reversed. The beneficiary has the same name as the beneficiary I wanted to send money to. I'm unable to get a hold of the wrong person and called Capitec to see if I can't just reverse.

They told me the wrong person first has to agree to the reversal. How? I don't understand. So now I'm stranded because even the consultant I spoke to can't get a hold of the wrong person.

I was told to go to small claims court to get my money back. Guys? How is it that I can't make a reversal when I was the person that sent the money? I even asked if I can't go get an affidavit at the police station so the reversal can happen and I was told no.

So tomorrow morning, I'll be at a Capitec branch closing my account. The worst experience ever.