ZERO CUSTOMER SERVICE.....AVOID THIS BANK AT ALL COSTS!!!!!!

Was told would be called back in 24 hours, now been 3 weeks if nothing.

Have never been with any other bank in my 12 years of banking but capitec.

Im on unpaid maternity leave but they expect full loan amount repayments and got bombarded with threatning messages and 3 calls daily demanding payment despite telling them a month prior my delivery that I'd be on unpaid and requested a payment break which they refused.

In my 12 years with them....i have never defaulted on payments but when I needed consideration all I get i terrible service and almost 3K taken out of my little money recieved from the labour department and they have the audacity to lie and say I instructed them to deduct that amount via a "PAYMENT ARRANGEMENT " made...i told them there was never an arrangement in place and asked for the recording of this particular call where they claim that this arrangement took place...was told I would get contact within 48 hours ...it has now been 3 weeks, no call...no recording sent to me and STILL no payment arrangement put in place...as soon as I go back to work...I'm shopping for a new bank...I'm done with Capitec...THEY ARE DISGUSTING!!!!