Zero customer care from Capitec

I’ve been greatly inconvenienced by capitec bank. My account has been blocked since Tuesday, no communication as to why it was blocked had to call in and find that an external bank has flagged a transaction coming in as suspicious, since the call I’ve been taken from pillar to post trying to have my account sorted out.

Went into the branch today to submit the relevant documents to have the block lifted, called in after a two hours as advised by the branch consultant only to find out that the documents submitted were not submitted to the ***** department, I can’t emphasis enough how unprofessional and *********** that is.

I still sent the documents AGAIN, regardless of the many days I had to wait for this matter to be resolved, I still need to wait a furthermore 24 - 48 WORKING HOURS to have access to MY Money.

The external bank assured that the email to lift the block was sent and I can agree because I had the same issue with my other account but the block was lifted promptly without me jumping through hoops.