Zero accountability and zero ****s given.

I recently wrote a review about Capitec regarding a ***** incident they have been investigating on my account. Sabrina from complaints called me to advise that it is being investigated and the person investigating it will keep me updated etc. I still have had no word from anyone at Capitec ***** regarding this. I called today to check the progress and spoke to an *********** gentleman once again who advised me the incident has been completed or it’s still in progress but he can’t transfer me to the person who’s investigating the case because they don’t have a line. I then asked to be transferred to complaints and he transferred me to a number which doesn’t exist thus ending the call without doing as I asked. I am getting really ****ing tired of this bull**** service from this bank.. no one at Capitec even knows *** accountability is it seems and no one seems to care? Because all these ****ers are just getting away with this **** level of service even after complaints are being laid. FNB has already retrieved 60% of the funds which were ****med from my FNB account but with this sorry excuse of a bank I’m still ****ed around and nothing is happening???