IZ
Igama Z
1 reviews | Active since Mar 2021
15 Sept 2021, 18:09
Zanele
On the 9th of September I sent someone cash send and when she went to the Atm she only received cash collection receipt but no money. I called Capitec and they advised that they will investigate and it will take up to 7 days. When I followed up a consultant advised that the person who was assisting me will call me back, but didn't get a call from Capitec. Today I decided to follow up again because it's day 7, a consultant advised that it was escalated but no notes on the incident and they are waiting for feedback from the department which is investigating.
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Capitec Bank's replyOfficial
15 Sept 2021, 18:11Good day Igama
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Sept 2021, 18:11
Official
Good day Igama
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
IZ
Igama Z's updateReviewer Update
18 Sept 2021, 05:06Capitec Bank you are very quick to respond but don't take any action. I am still waiting for the designated official to call me, infact I don't even need a call because of your empty promises , I want my money.
IZ
Igama Z's update18 Sept 2021, 05:06
Reviewer Update
Capitec Bank you are very quick to respond but don't take any action. I am still waiting for the designated official to call me, infact I don't even need a call because of your empty promises , I want my money.