NM
Nkululeko M

1 reviews | Active since Dec 2016

14 Dec 2016, 17:26

YOUR STAFF AT THE SMITH STREET BANK IS IMCOMPETANT

<p>I usually come out at work at 17:30 I decided to leave early today because I wanted to go open a capitec account I get there at 16:50 the consultants first question was WHY DID YOU COME AT THIS TIME, straight after that they said my proof of residence was not right meanwhile I went to the branch and didn't have my ID they said it's fine I must bring my ID now they said I must go back because I came at 16:50 I don't believe the service and staff becaus now I can't go to the bank anytime soon because I finish work at 5:30</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Dec 2016, 08:22
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank