your service sucks

Note happy with the fact I cannot settle my personal account on the system they saying I need a settlement letter that will take 4 days . I called the call centre to do it for me as they did the last loan I had with them I was able to pay it on the APP , however now they want to delay and charge me interest rates . I don't want to be charged any interest rates I want to pay today and get over the nightmare and ridiculous service am getting from capitec . I'm tired of this fight I have to go through with you guys .your service sucks and is actual an insult to an individual .

I want the settlement letter today , and I want to be able to pay your balance of the loan which is R516.24