1 reviews | Active since Mar 2009

27 Sept 2017, 11:41

Your servicde is going down the drain

I'm so ****en annoyed, been having such major issues with you people, maybe its time I switch. At first I got a replacement card, cause your cards don't last for ****. The card I was given couldn't make card purchases. I constantly had to walk out the shop leave my items there and find the nearest ATM, withdraw go back and pay. Went back to the back again cause hey, I have nothing better to do with my time. Got given ANOTHER new card, activated MasterCard Secure Code what what, I try to pay for my lunch now on Mr. Delivery, it won't accept my password. I choose to reset it cause I don't want it to block. Reset try to pay again and guess what? It blocks me with the new password I've chosen. I phone the call centre for assistance, my profile gets blocked!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ***F

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Sept 2017, 16:17
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank