Your Selfie Verification System is Broken and Inconvenient

Capitec, Your Selfie Verification System is Broken and Inconvenient

I am beyond frustrated with Capitec Bank’s so-called “selfie verification” process. It never works properly, and now that my front camera is damaged, I’m completely locked out of making any transactions. Seriously? I now have to go physically into a branch for every single transaction — big or small — because your app refuses to offer any alternative verification method?

This is completely unacceptable in 2025 when biometric authentication like fingerprints and even voice recognition are widely available. You already have access to other biometric systems — what is the point of having those if I’m forced to rely on a single piece of hardware on my phone just to access my money?

Are you seriously telling me that unless I go out and buy a brand-new phone, I won’t be able to bank with you? That’s absurd, and I won’t do it. If this is your idea of digital convenience, then I’d rather take my business elsewhere and close all my accounts.

Capitec, fix your broken system. Your customers deserve better.