SB
Samantha B
1 reviews | Active since Apr 2019
27 Oct 2020, 16:37
YOUR MONEY IS NOT SAFE WITH CAPITEC BANK!!
I am lost with words! How safe is my money with Capitec Bank?
After the “many errors”, I will only mention the recent one that Capitec Customer’s had to endure, [money being deducted, transferred after 24hrs]
After the MANY “ERRORS” experienced by me, I was dumb to continue with their services-,NOW THIS!!
I visited Wynberg Branch, Cape Town, on 22 October, requesting the consultant, Sienad Adams, to stop a debit order with immediate effect; to my dismay the money was deducted TODAY!!
I have proof of the STOP DEBIT ORDER INSTRUCTION!
I should have CANCELED MY CAPITEC ACCOUNT AFTER THEIR FIRST MISTAKE MADE!
Pathetic SERVICES!
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
28 Oct 2020, 09:55I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Oct 2020, 09:55
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
02 Nov 2020, 13:52Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply02 Nov 2020, 13:52
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank