YOUR MONEY IS NOT SAFE WITH CAPITEC

MY NAME IS TF. ON THE 21ST OF SEPTEMBER 2020 AT ABOUT 3 WHEN I OPENED MY MOBILE APP I FOUND THAT THERE IS SOME MONEY THAT HAS BEEN WITHDRAWN FROM MY ACCOUNT WITHOUT MY KNOWLEDGE. I QUICKLY RUSHED TO THE CAPITEC BANK DUNDEE BRANCH AND INFORMED THE TELLER ABOUT MY PREDICAMENT AND ASKED HIM TO BLOCK THE CARD AND REDUCE THE LIMITS TO R0 SO THAT THERE WONT BE ANY TRANSACTION THAT MAY TAKE PLACE AGAIN AND THAT WHOEVER WAS TRYING TO WITHDRAW COULD NOT BE ABLE TO DO IT AGAIN. AFTER HE HAD FINISHED ASSISTING ME I WENT HOME. AFTER SOME TIME I WENT INTO THE APP AGAIN AND CHECKED ANOTHER AMOUNT OF MONEY WAS WITHDRAWN FROM MY ACCOUNT. I WAS VERY CONFUSED AND ASKED MYSELF HOW CAN THIS HAPPEN AGAIN.I WENT BACK TO THE BACK AND THERE WAS NO EXPLANATION THEY COULD GIVE TO ME BUT THEY ENDED UP CALLING CUSTOMER CARE SAYING THEY HAVE ESCALATED THE MATTER AND SAID I MUST WAIT FOR THEIR CALL.HOW IS IT POSSIBLE FOR A TRANSACTION TO HAPPEN WHEN CARD IS BLOCKED AND ALL LIMITS SET TO R0.THIS MEANS OUR MONIES ARE NOT SECURED WITH CAPITEC BANK.