Your funeral policy is messed up!!!

Capitec has already been labelled one of the companies where they receive the most complaints and then you have centriq insurance which is not making this any easier…..

I unfortunately am not happy I’ve tried contacting the deceased department of Capitec and I’m not getting any help…

This complain goes 2/3 years back…

I had an insurance taken out for my grandfather in August 2019 and then it started being debited from the 1st of September as per your policy it states one has to pay the first of every month to be covered for the month ahead…

Now my grandfather dies on the 4th of February and I already made payment on the 1st of February for February as per your agreement with Capitec one has to pay in advance…

You come back telling me it’s not 30 days already I app**** in August for this policy but because of your you have to debit on the 1st of every month I waited till the 1st of September….

My issue is you guys come worth ****ty rules after the people die… I too have an insurance with Capitec and I can only imagine my family struggling you are terrible and when we try to call because it’s not your policy we must wait for Centriq ***? Every department must know this multi skilled why must we wait for people and yet you as capitec decided to work with them? But when my debit order goes off it says capitec…

I am not happy that I was pushed away and yet I paid for the policy of my grandfather you did not say that the whole month of February my grandfather must die on the 28th in order for it to be a month it states that you are covered after the 1st payment and my February payment was made but because he died 3 days later it was declared declined based on not being 30 days ***?

Then my other problem is I made a mistake on my policy with my moms ID number and said please can I fix it but can we not have a waiting period of 6 months I would rather pay the extra based on her age then we just continue then im turned down…

Not everyone of us wants to do ***** or commit crime **** some us just want to look out for our families but we are treated as if we are doing wrong…

And then The ****ty part is the people who are causing ***** and making **** their policies get paid out but genuine people you can’t even notice the difference…

I’m just tired of thinking that the same bank I bank with is coming with ****..

I have emails upon emails showing me asking for help and then client care says

We tried calling you so we closing the case if you can’t get hold of me ask me for an alternative but you will notice after my follow up emails then only they want to call…

South Africa is big and there are a lot of complaints but if you can’t attend to my complaint pass it on there are departments for this ****…

I have two problems:

My grand their father dies you declined the policy and I read the terms and conditions and I feel I was given a raw deal and don’t give me a client care person that knows nothing to solve this let centriq figure out why the declined me based on 30 days I won’t let this go even if it means going to court I will.. CF***7

Second problem is my moms ID I am asking for it to be fixed but told to wait a whole 6 months for it to be activated then give me all the payments I made and I can’t start over paying for my mom…policy number CF***9

You became so smart even two years ago you noticed people were reversing there policy money and then boom you can no longer do that, again I’m not stupid I will not complain for **** unless I’ve done my research…

My incident number for this was ***6 and I can give you more but this was the most recent and I was turned down…