Your call centre agents are very rude

#Blackfriday

I had the most traumatic experience recently with regards to funds being debited from my account without my permission, was transferred to a lady called Nthabeleng, a very rude someone who I feel she doesn't have any sympathy or at least try to put herself in your shoes and understand what you're going through, please teach your staff telephone etiquette, they honestly need it. This lady was honestly disengaged and sounded like she wants me to get off the phone as soon as possible so that she can go back to whatever she was busy with. It's not the first time I've had this issue before and the lady who assisted me was not as cold as Nthabeleng was, there is a way of talking to clients and Nthabeleng should learn that