Your ATM Magically lost my deposit of R11000

I am really disappointed in Capitec Bank. On Friday the 28th of August 2020 I went to do a cash deposit at your one of your Branches in Alberton Brackenhurst using the atm to make the deposit. I had placed a total of R11000 split in two deposits when all of a sudden your machine froze and switched off. When I had called one of your representatives from inside the bank they told me that there was nothing they could do except call the call center to log a fault. To make matters worse is not only did it switch of my money did not reflect in my account at all. The consultant told me to try and deposit more money of which I did with the amount of R150 which was deposited and reflected in my account how in heavens can R11000 just vanish into thin air. I was made to stand and wait for nearly an hour and a half outside the atm. This is truly unacceptable and very unprofessional. The money was needed for something very important and it needed to reflect immediately. Now because of your machine crashing its put me in a very difficult situation. Its not my fault your atms aren't user friendly and functional. Im seriously considering going to the press and media about this aswell because it truly is not only scary but seriously unprofessional.