FM
Fezekisa M
1 reviews | Active since Mar 2025
16 Mar 2025, 18:39
You should do better when it comes to customer service
Capitec doesn't understand customer service, I lost my card, but did notice that until in the morning when I saw transactions on my notification, I call the customer service, the guy I was talking saying that I don't have a case even if I go and open a ******** case saying that the is a clause saying I must keep safe my card, who goes around wanting their card to be lost and wants his money to be ******. The guy said the won't be a case even if I go to the police, and gave me a complaints number ***4
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Replies (2)
Capitec Bank's replyOfficial
17 Mar 2025, 07:37Hi Fezekisa, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply17 Mar 2025, 07:37
Official
Hi Fezekisa, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
FM
Fezekisa M's updateReviewer Update
20 Mar 2025, 14:25I would really like to thank Sabrina from complaints clients from capitec, she handled my case with professionalism, enlightened and kept me updated with the process ,the investigation was concluded in time. I must say I am happy with her service.
FM
Fezekisa M's update20 Mar 2025, 14:25
Reviewer Update
I would really like to thank Sabrina from complaints clients from capitec, she handled my case with professionalism, enlightened and kept me updated with the process ,the investigation was concluded in time. I must say I am happy with her service.