You said you had reversed the money

I had an accident with one of the capitec ATMs in Cresta mall in Randburg. The ATM was empty but there wasn't any notification so people were just using it and not getting the cash. I used it to withdraw R1150 on 17th of December. The money went out from my account but I didn't get the cash. I immediately complained to the nearest branch only to hear that I am the third customer coming because of the same issue. And they said they can't do anything because I am not a capitec customer and so have to consult my bank which is in Korea which would take two months. I waited and finally decided to write on hellopeter the response was quick but not very helpful. On 23rd the lady said she would see what she can do taking my card no. Then I waited until 6th of Jan to hear from them again. And Adelia told me blankly that they had refunded the money that morning and I will only be able to use it after 7 days but I would be able to check that it had been transferred through my bank. I came back to Korea before that 7 days had passed. Now It's been 2 weeks since she called to tell me the money was sent and my bank can't see it and I can't see it either. What a ****. Please fix this immediately.