mB
monwabisi B

1 reviews | Active since Jul 2011

03 Jul 2023, 14:53

You must wait 45 days for Capitec to Close your Credit Card after settling the account!!!!!!

It's an absolutely ridiculous and unfair business practice to pay off a credit card and then be forced to wait 45 more days for the account to be closed.. I've never heard anything like that in my life - I paid all the outstanding fees and there are no funds outstanding from my side, why must I wait? Why is Capitec refusing to close off the credit card? Is this a tactic used to entice the client to use the credit card again?

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Jul 2023, 22:00
Official
Good day  monwabisi

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank