you get what you pay for

i transferred money from Capitec into the wrong Wesbank account number.

Wesbank says they don't have the money.

It went out of my account, so Capitec must have it.

I emailed them, who said i must call the call centre.

so i called the call centre. the call centre says i must go a branch

and i still don't know where the money is, is it with Capitec or Wesbank? Capitec is keeping it a secret.