You don’t take your premium but when the time for claiming comes you won’t pay out my claim

I had taken out a funeral policy for my family members. The bank sends me a sms this morning stating I need to make payment for my funeral policy. I’m actually surprised because there is money available. When I speak to you call centre agents they say I’m only going to pay end of September. I alerted them to take the money because I don’t want a break in cover because you never know what might happen. I am not being assisted by your agents. They are telling me to keep calling in. The problem is that you want your money but you don’t take it. Will you entertain my claim if something happens before the end of September. I shouldn’t be liable because you have problems on your side. I’m a very disappointed.