AM
Anthony M

1 reviews | Active since Jun 2015

04 May 2018, 13:33

YOU ARE CAUSING FURTHER DELAYS!!!

Your “Pay Date Management” department is delaying my application because they have still not managed to amend my pay date and confirm to the consultant who is dealing with my application, a certain Aviwe Sicam. (Reference number ********** 6). Why are we still having problems with a simple date? I do not get paid on the 21st. Is it that difficult to fix? Where do you get this date from anyway? The incorrect pay-dates have caused problems in the past and it appears that we are still having the same problem. YOU ARE CAUSING FURTHER DELAYS BY YOUR INADEQUATE PROCESSES. My payslip clearly shows my pay-date. My bank statement too. FIX IT SO THAT I CAN CONCLUDE MY APPLICATION PLEASE!

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Replies (3)
Capitec Bank
Capitec Bank's reply08 May 2018, 12:59
Official

Thank you for your post, we acknowledge receipt of your complaint.

We do however apologise for the delay in contacting you.

We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.

Thank you for your patience.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply14 May 2018, 10:25
Official

I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply14 May 2018, 12:22
Official

Good day

I trust that your matter has been resolved regarding your application.

Kind regards

Complaint Management

Capitec Bank