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1 reviews | Active since Jan 2013

07 Aug 2015, 00:34

Yet to be sorted!

The past 10 days in getting the above-mentioned sorted has been a sincere c**** at best. From my branch which did its level best to correct what was a prior blunder from the Credit Department in April 2015 which even had the CEO, Gerrie Fourie intervene, I am now passed onto the Complaints Department which is having a hard time in figuring WHY my account loan application option has been brought to a halt. <br> <br> Access to credit considering my scores and ability to pay should have Capitec banging on my door and not the client fixing a mess-up from the Credit Department. Judging from the complaints listed against Capitec recently, this department is in need of a serious turn-around strategy. <br> <br> Nonetheless, kindly get this sorted at the earliest before I'm obliged to bring in regulatory authority to get Capitec to do its job! <br> <br>

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Aug 2015, 08:47
Official
Hello chantransglobal,

I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank