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WORST BANK EVER!!!!!!

Saturday 29th Jan 2022, I went to deposit money into my mom's account and the machine took money but never reflected into the account. I didn't even receive a receipt as proof of payment, machine displayed " transaction cancelled" did not return cash back to me and then boom the machine was out of service. called the security guy explain everything he then sent me inside the bank to speak to one of the Capitec consultant who are not helpful thus far. I was told this problem will be resolved within 24 hours. Nothing happened... My mom made physical visits to the bank but no one seems to know who will sort this and when will we get the money they first said 24hrs then 48hrs today they said 21 days then I should wait for feedback OMG!!!WHAT THE f...UK. they are the WORST BANK EVER NEVER EVER OPEN AN ACCOUNT WITH CAPITEC THEY have no customer service. They even said why did my MUM had to send a KID to the BANK ???? ARE THEY ACCUSING ME OF *****ING MONEY??? That is defamation of character!!!!!! Debit orders will bounce today.... ****TY Bank .........