Xoom sent money to capitec. It was released by xoom and Capitec deposited the money but they saying they have.

Item: Capitec Bank
Rating: 1
Author: Tarri B

Furious with Xoom money transfer and Capitec didn't give me my money Xoom sent 900$ to my vapitec account 4 days ago. Capitec has yet to let the money reflect. I'm furious. What type of bank are you....

Xoom tracking number: XFAQKT2T

Transaction date: August 28, 2020, 9:16 AM PDT

Recipient's bank: Capitec Bank Amount to be received

14,717.07 ZAR

Where is my money and how can you do this?

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

02 Sept 2020, 09:02

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply02 Sept 2020, 09:02

Official

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's replyOfficial

07 Sept 2020, 17:09

Good day Tarri B

I have attempted to contact you on a few occasions to no avail.

Please be advised the matter has been resolved on our side and feedback has been sent.
Should you require further assistance, kindly contact us directly.

Kind regards
Capitec Bank

Capitec Bank's reply07 Sept 2020, 17:09

Official