JB
Jennifer B
1 reviews | Active since Apr 2023
07 Apr 2023, 07:00
XOOM PAYMENT TO CAPITEC STILL NOT REFLECTED BUT DEPOSITED
I am EXTREMELY upset with capitec Bank. On the 4th of April a deposit was made into my account via Xoom. The very next day xoom sent out an email saying the money was successfully deposited. Today is the 7th of April and still nothing.
I sat on the phone with 'CUSTOMER SERVICE' for hours just to get no feedback and still no money..
I am expecting $250 and its an URGENT MATTER. I am not impressed whatsoever. The service received is utterly disgraceful
Xoom ref XMVWP52Q
R4328.25
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
07 Apr 2023, 10:14Good day Jennifer
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Apr 2023, 10:14
Official
Good day Jennifer
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JB
Jennifer B's updateReviewer Update
07 Apr 2023, 11:10This is absolutely bull****. How can you people not find a trace of the money IF IT HAS BEEN FULLY DEPOSITED FROM XOOM SINCE THE 4TH OF APRIL. IT IS NOT SMALL MONEY AND IT'S URGENT. With reference numbers and proofs of payment and still nothing.... I am absolutely fuming and I WANT THIS SORTED OUT BEFORE MONDAY THIS IS TERRIBLE SERVICE.
JB
Jennifer B's update07 Apr 2023, 11:10
Reviewer Update
This is absolutely bull****. How can you people not find a trace of the money IF IT HAS BEEN FULLY DEPOSITED FROM XOOM SINCE THE 4TH OF APRIL. IT IS NOT SMALL MONEY AND IT'S URGENT. With reference numbers and proofs of payment and still nothing.... I am absolutely fuming and I WANT THIS SORTED OUT BEFORE MONDAY THIS IS TERRIBLE SERVICE.
Capitec Bank's replyOfficial
07 Apr 2023, 21:42Good day Jennifer Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply07 Apr 2023, 21:42
Official
Good day Jennifer Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
JB
Jennifer B's updateReviewer Update
08 Apr 2023, 08:30Well yes I realize you have ASSIGNED AND OFFICIAL but it doesn't help when people don't call you back or actually try and assist. I'm livid with you people. I WANT MY MONEY!!!!!
JB
Jennifer B's update08 Apr 2023, 08:30
Reviewer Update
Well yes I realize you have ASSIGNED AND OFFICIAL but it doesn't help when people don't call you back or actually try and assist. I'm livid with you people. I WANT MY MONEY!!!!!