ES
Ella S

1 reviews | Active since Jul 2023

16 Aug 2023, 13:08

Xenophobia, ****** treatment

It is with a heavy heart as l write this review. On The 29/07/2023 my Flat mate transferred Rent Money into my Bank Account (Capitec Bank) and a few days later (03/08/2023) my Bank Account got blocked. I then called Capitec to find out what happened only to be told that it was due *****ulent transfer from my flat mate. Later on discovered that the same Flat mate had transferred money to another flat mate. We then visited the branch in Bayside Table View (Capitec) and we were directed on what was needed to be done, which we did submit all the required documents and affidavits. My submission was done 08/08/2023 with Incident #***, #***,#***,#***1,#***, #*** all these incidents number where follow ups from day 1 of submission only to be sent from one Pilar to another without any good reason. The flat mate who had sent the rent from her FNB account had gone to her FNB Bank to submission affidavit to clear my involvement in any *****ulent activity. (Her incident # *** FNB) My surprise came in when the other flat mate with ( incident # ***,#***,#*** Capitec) Had her Bank Account unblocked. When i followed up the Branch manager Capitec Bayside (Kelcy Pedro) said they can't do anything about it. Which didn't make sense why my Bank account is still blocked and the other open as the sender is to both our Account is the same person. Only to sense xenophobia, ****** seeing that I am a Zimbabwean and the other flat mate is South African. When l mentioned this they didn't show any remorse to my plea on why my case is different from my other flat mate. Funny enough l have been Banking with Capitec for over 5 years and salary is paid into that Account. I feel not enough was to done to clear my name from the *****ulent activity. Is this how far xenophobia, ****** has come to. Are we Zimbabweans not contributing positively to the economy for us who are here legally.

My question is why such treatment to a fellow human being. What happened to a Rainbow nation that we always hear.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Aug 2023, 15:24
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank