WROST service

The absolute worst service from a bank. I did an online application for a loan/credit card, and I am banking at Capitec, every time someone phones to complete the application there is always something wrong with their systems either off line or errors. Then I get told that they will sort the matter and phone me back within a few minutes to complete the process. To what surprise no one phones me back and then a day later another person phones and does the whole process over again. Like seriously if they dont want to help me they can just say and I will go to another bank.