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Nonyukela N

1 reviews | Active since May 2015

23 Dec 2019, 19:53

Wrongly transferred money

Good day I just transferred money to a wrong number 078 instead of 079. I call the person whon I transferred the money to reverse it but she said no. I went to capitec brank and they said I have to go to civil court because the money was already withdrawn. Nothing much they did help me. Any better option to do. Because it's also capitec Client. I was hoping they can debit my bank by deducting the money from that client. Not happy at all. Chris Hani Branch

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Dec 2019, 08:49
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply27 Dec 2019, 14:04
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards

Complaint ManagementCapitec Bank