Wrongly labeled at credit bearu by Capitec

Referring me from the one operator to the next for a payment break I took in level 5 of lockdown almost a year ago ( I still paid the account)that’s still reflecting on my credit profile...I app**** to buy a house and the bank notified me about this. No one at Capitec can assist me but refers me to complaints and shuts the phone in my face... my loan is up to date and Capitec is the reason I might not be able to get a home??? I’m so disappointed in them. This payment break is still reflecting on my name saying I’m still in a payment break